 "Machine maintenance | ENGEL")
Equipment protection:annual machine maintenance and spare parts
with the service package protect
The service package protect has so much to offer: Fast response times as well as predictable operating costs for repairs, injection molding machine maintenance, spare parts orders, and service technician. You will benefit from greater cost security thanks to comprehensive protection of your machines in the first 10 years of operation.
Our service experts are available 24/7, online, and by phone. The team responds immediately, within 2 hours, to your service request and provides you with fast troubleshooting either remotely or in person.
You can add the service package protect either when buying a new ENGEL injection molding machine or for your existing machines and viper robots. Protect guarantees you planning security and fixed costs for up to 10 years from delivery. Annual maintenance of your machine, as well as all troubleshooting in case of a machine breakdown, are included in the service package. During the entire contract period, fixed prices mean no more unexpected and unplanned spare parts and service costs.
The long-term performance of your equipment is dependent on regular maintenance sessions as well as the quality of the performed maintenance. With ENGEL protect’s periodic maintenance, you ensure smooth operation and a longer service-life of your injection molding machines.
Our service experts are available 24/7, online, and by phone. The team responds immediately, within 2 hours, to your service request and provides you with fast troubleshooting either remotely or in person.
You can add the service package protect either when buying a new ENGEL injection molding machine or for your existing machines and viper robots. Protect guarantees you planning security and fixed costs for up to 10 years from delivery. Annual maintenance of your machine, as well as all troubleshooting in case of a machine breakdown, are included in the service package. During the entire contract period, fixed prices mean no more unexpected and unplanned spare parts and service costs.
The long-term performance of your equipment is dependent on regular maintenance sessions as well as the quality of the performed maintenance. With ENGEL protect’s periodic maintenance, you ensure smooth operation and a longer service-life of your injection molding machines.
I would be happy to advise you on the service package protect - for more planning reliability and performance thanks to regular machine maintenance.
 "Sebastian Payrleitner | ENGEL")
Our service package comes in a bundle price that allows you to calculate and plan maintenance and general operating costs of your injection molding machine. Your monthly rate is fixed and does not increase during the contract period - regardless of increasing prices. If you're thinking about a long-term return on investment, it definitely pays off to "protect" your machines with our service package.
 "Service package machine maintenance | ENGEL")
The service package protect ensures that operating costs are capped in your injection molding production. You pay a fixed rate - monthly or one-time - and receive the following services:
Regular machine maintenance customized to your production by ENGEL service technicians
Spare and wear parts
Fast support and troubleshooting in the event of a breakdown via a remote maintenance tool or with the help of our service technicians on site
Use of the remote maintenance tool
Requirements and further details on the service package protect for machine maintenance can be found in our General Terms and Conditions.
Your options for maintenance and troubleshooting in comparison
| Maintenance package care | Service package protect | Service level agreement | |
|---|---|---|---|
| Maintenance | One time | Annual | Customizable |
| Troubleshooting in case of breakdown | √ | √ | |
| Spare parts and wear parts | √ | √ | |
| Spare parts stock | √ | ||
| 24 months warranty on spare parts | √ | √ | |
| Service Tech availability | √ | ||
| Hotline response time (2h) | √ | √ | |
| Contract commitment | none | At least 3 years | At least 1 year |
| Process optimization | √ | ||
| Training | √ | ||
| Cost control thanks to fixed rates | √ | √ |
)
