 "Machine Maintenance | ENGEL")
Equipment protection: annual machine maintenance and spare parts
with the protect service package
Fast response times as well as plannable operating costs for repairs, machine maintenance, spare parts orders and service technician deployments - we offer you all this with the protect service package. Benefit from more cost security through comprehensive protection of your machines in the first 10 years of operation.
Our qualified service experts are available for you around the clock online and by phone. They respond immediately, within 2 hours at the latest, to your service request and provide you with fast troubleshooting either remotely or in person.
You can purchase the protect service package either when buying a new ENGEL injection moulding machine or for your existing machines and viper robots. This gives you planning security and fixed costs for up to 10 years from delivery. The annual maintenance of your injection moulding machine and all repairs in the event of a malfunction are included in the protect service package. The instalments during the entire contract period are fixed. There are no unexpected spare parts and service costs.
The long-lasting performance of your equipment is directly related to the adherence to regular maintenance intervals as well as the quality of the maintenance it receives. Thanks to regular and professional maintenance, you ensure smooth operation and a longer service life of your injection moulding machines.
Our qualified service experts are available for you around the clock online and by phone. They respond immediately, within 2 hours at the latest, to your service request and provide you with fast troubleshooting either remotely or in person.
You can purchase the protect service package either when buying a new ENGEL injection moulding machine or for your existing machines and viper robots. This gives you planning security and fixed costs for up to 10 years from delivery. The annual maintenance of your injection moulding machine and all repairs in the event of a malfunction are included in the protect service package. The instalments during the entire contract period are fixed. There are no unexpected spare parts and service costs.
The long-lasting performance of your equipment is directly related to the adherence to regular maintenance intervals as well as the quality of the maintenance it receives. Thanks to regular and professional maintenance, you ensure smooth operation and a longer service life of your injection moulding machines.
I would be happy to advise you on the protect service package - for more planning security and performance thanks to regular machine maintenance.
 "Sebastian Payrleitner | ENGEL")
Our service package is an all-in tariff that allows you to calculate and plan the maintenance and general operating costs of your machine. Your monthly rate is fixed and does not increase during the contract period - regardless of rising prices. So, if you are thinking about a long-term return on your investment, it is definitely worthwhile to "protect" your machines with our service package.
 "Service Package Machine Maintenance | ENGEL")
The protect service package provides a cap on operating costs in your injection moulding production. You pay a fixed rate - monthly or one-off - and receive the following services:
Machine maintenance tailored to your production by ENGEL service technicians at regular intervals
Spare and wear parts
Rapid support and repair in the event of a fault via a remote maintenance tool or with the help of our service technicians on site
Use of the remote maintenance tool
The requirements and further details on the protect service package for machine maintenance can be found in our General Terms and Conditions.
Your options for maintenance and repair in comparison
| Maintenance package care | Service package protect | Service Level Agreement | |
|---|---|---|---|
| Maintenance | Unique | Annual | Individually configurable |
| Repair in case of malfunction | √ | √ | |
| Spare parts and wear parts | √ | √ | |
| Spare parts stock | √ | ||
| 24 months warranty on spare parts | √ | √ | |
| Service Tech Availability | √ | ||
| Hotline response time (2h) | √ | √ | |
| Bending | none | At least 3 years | At least 1 year |
| Process optimisation | √ | ||
| Trainings | √ | ||
| Cost control thanks to fixed rates | √ | √ |
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