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Picture shows service technician during machine maintenance by ENGEL

Equipment protection:
annual machine maintenance and spare parts

with the protect service package

Fast response times as well as plannable operating costs for repairs, machine maintenance, spare parts orders and service technician deployments - we offer you all this with the protect service package. Benefit from more cost security through comprehensive protection of your machines in the first 10 years of operation.

Your advantages with the protect service package
Guaranteed response time: 2 hours
Picture shows service experts at an injection moulding machine from ENGEL

Our qualified service experts are available for you around the clock online and by phone. They respond immediately, within 2 hours at the latest, to your service request and provide you with fast troubleshooting either remotely or in person.

Cost savings thanks to all-in tariff
Picture shows annual maintenance on an injection moulding machine

You can purchase the protect service package either when buying a new ENGEL injection moulding machine or for your existing machines and viper robots. This gives you planning security and fixed costs for up to 10 years from delivery. The annual maintenance of your injection moulding machine and all repairs in the event of a malfunction are included in the protect service package. The instalments during the entire contract period are fixed. There are no unexpected spare parts and service costs.

Less production downtime with regular machine maintenance
Picture shows service technicians servicing ENGEL injection moulding machines.

The long-lasting performance of your equipment is directly related to the adherence to regular maintenance intervals as well as the quality of the maintenance it receives. Thanks to regular and professional maintenance, you ensure smooth operation and a longer service life of your injection moulding machines.

Are you interested in our protect service package?

I would be happy to advise you on the protect service package - for more planning security and performance thanks to regular machine maintenance.

Picture shows Head of Product Management Service at ENGEL Austria

Our service package is an all-in tariff that allows you to calculate and plan the maintenance and general operating costs of your machine. Your monthly rate is fixed and does not increase during the contract period - regardless of rising prices. So, if you are thinking about a long-term return on your investment, it is definitely worthwhile to "protect" your machines with our service package.

Sebastian Payrleitner, Head of Product Management Service at ENGEL Austria
Picture shows machine maintenance by ENGEL service experts
What is included in the service package for machine maintenance?

The protect service package provides a cap on operating costs in your injection moulding production. You pay a fixed rate - monthly or one-off - and receive the following services:

  • Machine maintenance tailored to your production by ENGEL service technicians at regular intervals

  • Spare and wear parts

  • Rapid support and repair in the event of a fault via a remote maintenance tool or with the help of our service technicians on site

  • Use of the remote maintenance tool

  • The requirements and further details on the protect service package for machine maintenance can be found in our General Terms and Conditions.

Further opportunities for you in the field of machine maintenance at ENGEL
Picture shows technician servicing ENGEL injection moulding machine

Maintenance packages

care

Are you looking for an individual maintenance package?

  • Preventive maintenance to avoid errors

  • Tailor-made packages

  • From simple inspection to comprehensive machine maintenance

Picture shows ENGEL service technicians talking to customers

Service Level Agreement

Would you like to design your own service contract according to your needs?

  • Individually combinable services

  • Increased machine / plant availability

  • Long-term partnership

  • Optimised resource utilisation

Your options for maintenance and repair in comparison

Maintenance package care Service package protect Service Level Agreement
Maintenance Unique Annual Individually configurable
Repair in case of malfunction
Spare parts and wear parts
Spare parts stock
24 months warranty on spare parts
Service Tech Availability
Hotline response time (2h)
Bending none At least 3 years At least 1 year
Process optimisation
Trainings
Cost control thanks to fixed rates

Christopher Stafford

Sales Operations Manager

Write to us

The ENGEL team will be happy to assist you with comprehensive know-how on the subject of injection moulding.