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Picture shows service technician during machine maintenance by ENGEL

Equipment protection:
annual machine maintenance and spare parts

with the service package protect

The service package protect has so much to offer: Fast response times as well as predictable operating costs for repairs, injection molding machine maintenance, spare parts orders, and service technician. You will benefit from greater cost security thanks to comprehensive protection of your machines in the first 10 years of operation.

Your advantages with the service package protect
Guaranteed response time: 2 hours
Picture shows service experts at an ENGEL injection molding machine

Our service experts are available 24/7, online, and by phone. The team responds immediately, within 2 hours, to your service request and provides you with fast troubleshooting either remotely or in person.

Cost savings thanks to package price
Picture shows annual maintenance of injection molding machine

You can add the service package protect either when buying a new ENGEL injection molding machine or for your existing machines and viper robots. Protect guarantees you planning security and fixed costs for up to 10 years from delivery. Annual maintenance of your machine, as well as all troubleshooting in case of a machine breakdown, are included in the service package. During the entire contract period, fixed prices mean no more unexpected and unplanned spare parts and service costs.

Less production downtime with regular machine maintenance
Picture shows service technician servicing ENGEL injection molding machine

The long-term performance of your equipment is dependent on regular maintenance sessions as well as the quality of the performed maintenance. With ENGEL protect’s periodic maintenance, you ensure smooth operation and a longer service-life of your injection molding machines.

Are you interested in our service package protect?

I would be happy to advise you on the service package protect - for more planning reliability and performance thanks to regular machine maintenance.

Picture shows Head of Product Management Service at ENGEL Austria

Our service package comes in a bundle price that allows you to calculate and plan maintenance and general operating costs of your injection molding machine. Your monthly rate is fixed and does not increase during the contract period - regardless of increasing prices. If you're thinking about a long-term return on investment, it definitely pays off to "protect" your machines with our service package.

Sebastian Payrleitner, Head of Product Management Service at ENGEL Austria
Picture shows machine maintenance by ENGEL service experts
What is included in the service package for machine maintenance?

The service package protect ensures that operating costs are capped in your injection molding production. You pay a fixed rate - monthly or one-time - and receive the following services:

  • Regular machine maintenance customized to your production by ENGEL service technicians

  • Spare and wear parts

  • Fast support and troubleshooting in the event of a breakdown via a remote maintenance tool or with the help of our service technicians on site

  • Use of the remote maintenance tool

  • Requirements and further details on the service package protect for machine maintenance can be found in our General Terms and Conditions.

More products about machine maintenance at ENGEL
Picture shows technician servicing ENGEL injection molding machine

Maintenance packages

care

Are you looking for a customized maintenance package?

  • Preventive maintenance to avoid errors

  • Customized packages

  • From simple inspection to comprehensive machine maintenance

Picture shows ENGEL service technicians talking to customers

Service level agreement

Would you like to create your own service contract according to your needs?

  • Choose a combination of services that meets your individual needs

  • Increased machine / plant availability

  • Long-term partnership

  • Optimized resource utilization

Your options for maintenance and troubleshooting in comparison

Maintenance package care Service package protect Service level agreement
Maintenance One time Annual Customizable
Troubleshooting in case of breakdown
Spare parts and wear parts
Spare parts stock
24 months warranty on spare parts
Service Tech availability
Hotline response time (2h)
Contract commitment none At least 3 years At least 1 year
Process optimization
Training
Cost control thanks to fixed rates

Markus Lettau

Molding Industry Business Advisor

+1 (717) 767 2016

Write us

The ENGEL team is happy to support you with extensive knowledge in the field of injection molding.