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Picture shows service technician with an ENGEL injection molding machine
  • Home
  • About ENGEL Service

ENGEL customer service

For a lifetime partnership

The delivery of ENGEL injection molding machines or automation is only the beginning of our partnership. We stay with you from the installation of your equipment on your plant floor until the end of the service life of your machine or robot. And when it is time for a new machine, we will look at your specific requirements and help design your new investment to ensure your continued long-term success. ENGEL customer service is all about your complete satisfaction.

Always there where you need us

Downtime costs money. That’s why you have certain expectations from the ENGEL customer service – easy lines of communication, timely service, hotline assistance, and the list goes on. And that is exactly what our customers get from us. Plastic injection molding services when you need them.

24/7

worldwide

> 720

Service technicians ready for you

4

Spare parts hubs worldwide

Five advantages of ENGEL service
24/7 availability
Picture shows ENGEL service technicians

Our ENGEL service team immediately gives you the support you need, 24/7 and around the world. No matter what time, we are personally here for you if you have an urgent inquiry. We guarantee to respond to your service request, start troubleshooting and send you the necessary spare parts immediately.

Immediate on-site service and online support
Picture shows service technicians working on an ENGEL injection molding machine

More than 720 ENGEL service technicians at over 80 locations and over 90 hotline experts can provide quality support throughout the plastic injection molding process – on-site or online. Our competent service team supports you whenever you need it: with ENGEL injection molding machines of any generation, with all of our technology, and with any control unit version - for either unscheduled service calls as well as for planned maintenance work.

Immediate delivery of your spare parts
Picture shows ENGEL spare parts warehouse

Predictive inventory stocking, as well as an efficient logistics strategy, enable the delivery of most spare parts to your location the next morning. Regardless of the machine age, we have the right spare parts in stock for all machine types.

Building up the knowledge of your specialists
Picture shows webinar with ENGEL service experts

Be one step ahead of your competitor with a comprehensive understanding of your injection molding machine and robot. ENGEL offers a broad training portfolio for your specific needs:

  • classroom training at one of our training centers or at your location

  • webinar

  • online course

Support from our in-house injection molding experts
Picture shows service experts with an ENGEL injection molding machine

Whether you are looking for the ideal design for your plasticizing process, the implementation of a suitable maintenance contract, or increased performance of your injection molding machines. Experienced ENGEL customer service experts offer you concrete answers and concepts that meet your technical requirements. Online or at your facility, together we will get the most out of your system.

ENGEL offers service and support in the following areas

Picture shows service technician and customer with an ENGEL injection molding machine

Customer service & maintenance

Our service portfolio includes reliable, predictive maintenance solutions and scheduled maintenance work to keep your equipment up and running. In the event of unplanned downtime, you receive immediate assistance and fast spare parts delivery.

Image shows injection molding training courses at ENGEL's training center

Training & Coaching

Make use of the proven ENGEL training program. Whether with classroom training, webinars, or interactive web-based training, your employees will stay up to date with the latest technology. To fulfill your company's specific needs, we also offer customized training content for your team at the location that best fits your needs and schedule.

Picture shows ENGEL experts with customer optimizing injection molding processes

Process optimization

With intelligent, digital solutions as part of ENGEL services and the consulting expertise of our specialists, you can make full use of the potential of your injection molding production.

Image shows retrofit on ENGEL injection molding machine and robot

Upgrades & retrofits

Retrofit your machine for higher productivity with lower investment. ENGEL service experts analyze your individual requirements and advise you on options to adapt or update your machine to use it for completely new applications. Another possibility for retrofit is to add automation afterward to improve your efficiency. From a simple interface to a complete refurbishment, we are your partner.

Picture shows Head of Industrial Engineering of Huf Hülsbeck & Fürst

We are convinced of ENGEL’s high service and application technology quality. That's why we immediately opted for process optimization with online support.

Dirk Horn, Head of Industrial Engineering/Injection Molding, Huf Hülsenbeck & Fürst GmbH & Co. KG
Create your own service contract

Regardless of whether you operate reactive, preventive, or predictive maintenance

  • Would you like to decide when our ENGEL service experts are available for you?

  • Do you need our support to ensure that you always have essential spare parts in stock?

  • You don't want any unpleasant surprises when it comes to maintenance costs?

  • Do your employees need customized training to maintain the machines regularly and efficiently?

Then our individually configurable ENGEL service level agreement is exactly what you need!

Reactive Maintenance

Your injection molding machines are running but you need immediate assistance with maintenance in the event of a problem?

  • 24/7 hotline availability with ENGEL specialist

  • Quickly start troubleshooting with remote maintenance tools

  • High parts availability

Preventive Maintenance

Do you plan your maintenance activities in advance and want to avoid downtime before it occurs?

  • Individualized maintenance on a regular basis

  • Injection molding machine service support from ENGEL experts

  • Safety and reliability of your machinery

Predictive Maintenance

Do you want to continuously monitor the condition of your equipment to predict problems?

  • Observing process-critical machine components with condition monitoring

  • Predict wear and failure of your components in real time

  • Avoid unplanned downtime and unnecessary repairs

Documents for download
Picture shows cover of ENGEL service brochure
ENGEL Service (EN)
best care

A broad machine portfolio - a comprehensive service portfolio

Markus Lettau

Molding Industry Business Advisor

+1 (717) 767 2016

Write us

The ENGEL team is happy to support you with extensive knowledge in the field of injection molding.