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Picture shows service technician at an ENGEL injection moulding machine
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  • About ENGEL Service

ENGEL Service

For a lifelong partnership

ENGEL offers you service and spare parts management for the life of the machine. The delivery of your injection moulding machines or an automation solution is only the beginning of our partnership. We accompany you from the installation of your machine in your production until the end of its service life. And when it's time for a new machine, we offer you support according to your specific requirements.

Always there where you need us

Downtime costs money and time. To prevent this, you as a customer have certain expectations of ENGEL service: short communication channels and prompt service. And that is exactly what you can rely on us for. For high-performance and efficient production.

24/7

global availability

> 720

Service technicians on duty for you

4

Spare parts hubs worldwide

Five reasons for ENGEL Service
Available 24/7
Picture shows ENGEL service technicians

Our team of ENGEL service experts are available for you around the clock. Day and night or even on the weekend, we are personally there for you if you have an urgent requirement. We are guaranteed to respond to your service request, start troubleshooting immediately and send you the necessary spare parts.

Rapid on-site and online support
Picture shows service support by service technicians on an ENGEL injection moulding machine

More than 720 ENGEL service technicians from over 80 locations and over 90 hotline experts worldwide provide you with support on site and online - quickly and straightforwardly. Our competent service team supports you whenever you need help: for unplanned service calls as well as for planned maintenance work, for ENGEL injection moulding machines of any age, for all of our technologies and for any control unit version.

Immediate delivery of your spare parts
Picture shows ENGEL spare parts warehouse

A forward-looking stocking as well as an efficient logistics strategy, enables the delivery of almost all spare parts to your location the next morning. For all your machine types, regardless of machine age, we have the right spare parts on call.

Building up the knowledge of your specialists
Picture shows webinar with ENGEL service experts

Know-how guarantees your competitive edge. ENGEL offers a broad training portfolio for every need. Flexibly tailored to your requirements:

  • as classroom training in one of our training centres or at your location

  • as a webinar

  • or as a flexible online course.

Support from our in-house injection moulding experts
Picture shows service experts at the ENGEL injection moulding machine

Whether you are looking for the ideal design for your plasticising process, the implementation of a suitable maintenance contract or increased performance in your injection moulding processes. Experienced ENGEL service experts offer you concrete answers and concepts that meet your technical requirements. Online or at your site, together we will get the most out of your system.

ENGEL offers service and support in the following areas
Picture shows service technician and customer at an ENGEL injection moulding machine

Customer service & maintenance

Our service offering includes reliable, predictive maintenance solutions and other service calls that can be scheduled, providing peace of mind. In the event of service, you receive immediate assistance and fast spare parts delivery.

Picture shows injection moulding training courses at ENGEL's training centre.

Training & Coaching

We offer the proven ENGEL training concept as an additional service. Whether in classroom training, webinars or interactive web-based training, your employees will stay up to date with the latest technology. We respond flexibly to your requirements, so in addition to standard training, we also offer customised training solutions for your team. In our training centre or directly at your machine.

Picture shows ENGEL experts with customer optimising injection moulding processes

Process optimization

With intelligent, digital solutions and the consulting expertise of the experts at ENGEL Services, you can exploit the full potential of your injection moulding production.

Picture shows retrofit for injection moulding machine and robot from ENGEL

Upgrades & Retrofits

Retrofit for higher productivity with lower investment. ENGEL service experts analyse your individual requirements and advise you on options for machine modification, automation and increased efficiency. From a simple interface to a complete refurbishment, we are your partner.

Picture shows Head of Industrial Engineering at Huf Hülsbeck & Fürst

We know the high quality that ENGEL brings to the table in the area of service and application technology. That's why we immediately opted for the process optimisation offered with the help of online support.

Dirk Horn, Head of Industrial Engineering/Injection Moulding, Huf Hülsenbeck & Fürst GmbH & Co. KG
Create your own service contract

Regardless of whether you operate reactive, preventive or predictive maintenance

  • Would you like to determine individually when our ENGEL service experts are available for you?

  • Do you need our support to ensure that you always have the most important spare parts in stock?

  • You don't want any nasty surprises when it comes to maintenance costs?

  • Your employees need tailor-made training to be able to maintain the machines regularly and efficiently?

Then our individually configurable ENGEL Service Level Agreement is exactly what you need!

Reactive Maintenance

Your machines are running as long as they do not show any problems, but you need an immediate maintenance for the injection moulding machine in case of a problem?

  • Extensive hotline capacity with broad specialist knowledge

  • Quickly start problem solving with remote maintenance tools

  • High parts availability

Preventive Maintenance for injection moulding machine

Do you plan your maintenance activities on a time basis and want to avoid failures before they occur?

  • Individualised maintenance at regular intervals

  • Injection moulding machine service support from ENGEL experts

  • Safety and reliability in your machinery

Predictive Maintenance for the injection moulding machine

Do you want to continuously monitor the condition of your equipment to anticipate problems?

  • Monitoring of process-critical machine components with condition monitoring

  • Predict the wear and failure of your components in time

  • Avoid unplanned downtimes and unnecessary repairs

Documents for download
Picture shows cover of ENGEL service brochure
ENGEL Service (EN)
Individual best care

A broad machine portfolio - a comprehensive service portfolio

ENGEL Team

Sales

Write to us

The ENGEL team will be happy to assist you with comprehensive know-how on the subject of injection moulding.