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RUN your production with digital solutions

When production stops, every minute counts. Digital support ensures that issues are resolved more quickly, knowledge is immediately available, and teams collaborate efficiently – on site or remotely.

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AI Assistance in Injection Molding Production

EVA, the ENGEL Virtual Assistant, gives you instant access to knowledge specific to your machine.

EVA is an AI assistance for injection molding production that provides quick, precise answers about your injection molding machine – anytime, in any language. EVA searches machine-specific documents directly to find the right answer to your questions, complete with a direct reference to the document and page.

Your Advantages with EVA, the Virtual AI Assistance System

Knowledge available around the clock

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Whether it’s a night shift or the weekend, EVA is always available. Regardless of subject matter experts’ availability or shift schedules, EVA’s knowledge base is ready anytime. That’s exactly what makes EVA a reliable AI assistant for your day-to-day production operations.

No language barriers

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EVA understands questions in any language and answers in the user’s language, no matter what language the documentation was originally written in. This makes technical knowledge available to your team worldwide, with no language barriers.

Machine-specific knowledge

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EVA searches the documents for your ENGEL machines – from technical instructions to service manuals – directly. The AI assistance system answers your questions with a direct reference to your specific machine, giving you the right solution exactly when you need it.

Answers in seconds

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The AI-powered virtual production assistant scans hundreds of pages of documentation in real time, finding the right answer faster and saving you valuable time – complete with a direct link to the document and page.

Functions of EVA

Resolve service and maintenance issues through direct dialogue

As a virtual AI assistant, EVA answers questions about service and maintenance directly in the conversation – from error diagnostics to the appropriate maintenance instructions. Simply ask your questions in natural language and quickly get the right solution – without spending time searching through extensive manuals.

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Expectations for access to information are changing rapidly. In the future, AI will make knowledge more easily and quickly available more quickly and easily, in the language each user needs. With EVA, we are taking an important step in that direction for injection molding, offering an AI assistance system that supports day-to-day production.

Mateusz Brosche, Head of Product Management, Digital Solutions at ENGEL Austria

Start now with EVA in the e-connect customer portal

Log in to the e-connect customer portal and use our AI assistant system, EVA. EVA’s functions are included in the e-connect lite license.

FAQ

EVA stands for “ENGEL Virtual Assistant” and is your AI assistance for all things related to injection molding machines. It's powered by AI trained on ENGEL's technical documents for your machine, and it understands questions asked in natural language – no technical jargon needed. Instead of searching through manuals or service documents yourself, let EVA do it for you: in seconds, it searches the relevant sources and, as an AI assistant, provides a clear, reliable answer – formatted and structured, with a direct reference to the document and page.

Yes. EVA can not only find information, but also structure it and display it in an understandable way – for example, as step-by-step instructions, a checklist, a table, or a short summary. In this way, the AI assistant system makes complex technical content easier to use, even for less experienced users.

EVA is based on ENGEL's technical machine documentation and clearly indicates which document and page each answer comes from. This ensures that all information is traceable and verifiable. As an AI assistance system, EVA accesses the original source directly, for quick answers with full transparency.

EVA understands questions in the user’s language – regardless of the language of the underlying documentation. This makes technical knowledge more accessible to international teams and supports consistent processes across locations.

EVA makes ENGEL’s technical knowledge accessible around the clock – regardless of shift schedules, locations, or the availability of individual experts. As an AI assistant, EVA is there exactly when quick help is needed and expert knowledge isn’t immediately available.

What else you might be interested in

Additional digital solutions for your production

Increase your production efficiency by using our digital products.

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Customer Portal

e-connect

Your online portal for an overview of your machines - at any time. Easily keep an eye on current service cases, monitored components or upcoming appointments.

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Digital Solutions

  • Optimization of injection molding processes along the product life cycle

  • Networking across the system

  • Realize the full potential of your production

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Remote Maintenance Tool

e-connect.24

With the intelligent remote maintenance tool e-connect.24 you get qualified assistance 24/7. The guaranteed response time is 2 hours.

Markus Lettau

Sales

+1 (717) 767 2016

Write us

The ENGEL team is happy to support you with extensive knowledge in the field of injection molding.
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