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Remote assistance with Augmented Reality

Faster help for your service case with e-connect.expert view

Four eyes see more than two! Our service technicians support you in troubleshooting through remote assistance with Augmented Reality elements. Via an audio and video connection, you receive reliable support from the product and technology experts in the back office without delay to solve your challenge as quickly as possible.

3/4

of service cases solved online

70 %

shorter troubleshooting times

The number of support cases that can be solved online increases significantly due to the visual access of one or more specialists via our remote assistance solution with Augmented Reality. Thanks to the wealth of information about the machine environment and all external factors, troubleshooting is fast and effective.

How you benefit from Augmented Reality remote assistance
A video call via smartphone is all it takes
Picture shows AR remote assistance using the remote maintenance tool from ENGEL

Our Augmented Reality remote assistance elements offers you online support through audio and video transmission. This works with smartphones and tablets as well as smart glasses. Start finding solutions with us in real time. The only thing you need is a smartphone. You will receive a link from our service technicians via SMS or email to our e-connect.expert view platform and can immediately start finding solutions together. It is not necessary to install an app on your device.

Practical problem solving through in-picture comments
Picture shows AR remote assistance with in-picture comments on screen

Innovative features make collaboration via Augmented Reality remote assistance particularly convenient. Both your machine operators at the machine and our service technicians can draw freely in the video image, for example to highlight details that are difficult to see. With optical character recognition (OCR), the IDs of the machine components are automatically recognised and transferred to the service ticket. This allows you to reduce the risk of input errors.

Quickly eliminate standstill thanks to step-by-step instructions
Picture shows implementation of AR Remote Support from ENGELPicture shows implementation of AR Remote Support from ENGEL

With the help of Augmented Reality remote assistance, our experts from different fields see exactly what you see and can efficiently support you with solving the problem from a distance. Thanks to audio and video transmission, we receive valuable additional information about the machine and the environment during the online service visit: we hear noises or see deviations on the components. In this way, a wider range of error causes can be found without an on-site service visit and remedied via remote collaboration.

Complete documentation in the customer portal
Picture shows e-connect customer portal from ENGEL

We document every service case after an operation with Augmented Reality remote assistance and save the detailed notes as a service ticket for you online in our customer portal. This gives you quick and easy access to the troubleshooting documentation at any time. In the e-connect customer portal, you can access the complete service history of your machines.

Do you need quick help in case of service?

We offer fast and uncomplicated remote assistance with Augmented Reality. Work hand in hand with our service experts - separately, yet together.

Picture shows Head of Product Management Service at ENGEL Austria

The Corona pandemic has accelerated the development of digital service solutions. Many plastics processors are now looking at how they can ensure their productivity and ability to deliver in the event of future crises. Online support and remote maintenance tools play a central role in this, and the possibilities are gradually expanding. Digitally supported services are a main development focus for ENGEL.

Sebastian Payrleitner, Head of Product Management Service at ENGEL Austria
Are you affected by process disorders issues?

To find solutions by means of data analysis, we offer you remote support around the clock with the remote maintenance tool e-connect.24

Video shows how Augmented Reality Remote Assistance works e-connect.expert view

How do our online support solutions compare?

e-connect.expert view and e-connect.24

AR Remote Assistance (e-connect.expert view) Remote maintenance tool (e-connect.24)
With smartphone
With tablet
With PC
With smart glasses
Via machine control CC300
Incl. video transmission
With augmented reality elements
Troubleshooting with data analysis
Production data monitoring
Available 24/7
With contract
Pay-per-use
Machine must be networked
Secure end-to-end connection

Christopher Stafford

Sales Operations Manager

Write to us

The ENGEL team will be happy to assist you with comprehensive know-how on the subject of injection moulding.