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Picture shows service technician and customer at an ENGEL injection moulding machine

Customer service & maintenance of your injection moulding machine

Uncomplicated and fast - for the life of the machine

ENGEL Service stands for all-round protection and safety. Our technical service solutions offer support throughout the entire life cycle of your injection moulding machines. When you need fast help, you can count on us - our service technicians are available in your vicinity with comprehensive expertise and many years of experience. We deliver your spare parts quickly and without complications. Our customer service experts will be happy to advise you on predictive maintenance solutions for trouble-free production.

Do you need rapid assistance for your injection moulding machines or spare parts delivery from the ENGEL service & maintenance experts?

+43 50 620 3333

Varying charges apply for the ENGEL Hotline, depending on the country.

You can find more information under Service & Support.

Avoid unplanned downtime
Picture shows ENGEL service technician with customer

Thanks to standardised training and processes, as well as our many years of specialist experience in servicing injection moulding machines, you can expect the same high standard of service from ENGEL worldwide. Our experts - hotliners, logistics staff and service technicians - are on site for you at more than 80 locations worldwide. With us, you can plan your maintenance work in advance to avoid an unplanned shutdown.

Uncomplicated contact
Picture shows online support from ENGEL

Thanks to our 24/7 service hotline, we are available for you around the clock.

  • More than 90 experienced ENGEL hotline experts worldwide will help you immediately with all machine-specific topics, but also with application technology challenges. 24 hours a day, 7 days a week. You can also contact us online at any time via a service request - either via our remote maintenance tool directly at the machine or in the customer portal via computer, tablet or smartphone.

Safety for man and machine
Picture shows service technician in front of ENGEL injection moulding machine

With products from our service portfolio, you can ensure safe operation of your injection moulding machines. Thanks to preventive maintenance and the timely replacement of machine components, your machine operators and machines remain protected. Even if your injection moulding machine is relocated to another site, we ensure smooth transport and fast and safe recommissioning.

Fast spare parts availability for all machines
Picture shows spare part plasticizing screw from ENGEL

We ensure that your spare parts - including plasticising components - are delivered to you worldwide the next morning, so that you do not have to put up with long downtimes.

Data security
Picture shows online support with data security from ENGEL

Your data is safe with us - we offer you secured and reliable processes when using our digital solutions. For every operation, we can only access your machine with your consent and always use a secure, encrypted connection.

Customer experience with our injection moulding machine service & maintenance
Picture shows bearing hanger production in Arad at Huf Hülsbeck & Fürst
Optimise production process with online support
performance.boost accelerates production start at Huf Hülsbeck & Fürst in Romania

Digital products are in focus, not only for the acute service case. With performance.boost, ENGEL also provides support together with your experts during commissioning and in the ongoing process. Online or on site, for shorter cycle times, less wear or higher quality.

Picture shows ENGEL service consultants
Do you have any questions?

I am available to answer any questions you may have about customer service & maintenance for injection moulding machines.

All solutions for your injection moulding machine in the area of customer service & maintenance

In our diverse product portfolio, you will find the right service for your challenge - regardless of the type of service you operate. We offer comprehensive solutions for reactive, preventive and predictive maintenance.

Reactive Maintenance

Your machines are running as long as they do not show any problems, but you need an immediate maintenance for the injection moulding machine in case of a problem?

  • Extensive hotline capacity with broad specialist knowledge

  • Quickly start problem solving with remote maintenance tools

  • High parts availability

Preventive Maintenance for injection moulding machine

Do you plan your maintenance activities on a time basis and want to avoid failures before they occur?

  • Individualised maintenance at regular intervals

  • Injection moulding machine service support from ENGEL experts

  • Safety and reliability in your machinery

Predictive Maintenance for the injection moulding machine

Do you want to continuously monitor the condition of your equipment to anticipate problems?

  • Monitoring of process-critical machine components with condition monitoring

  • Predict the wear and failure of your components in time

  • Avoid unplanned downtimes and unnecessary repairs

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How can we support you?

If you need help in selecting your service products or would like to conclude an individual service contract.

News from ENGEL Service

Christopher Stafford

Sales Operations Manager

Write to us

The ENGEL team will be happy to assist you with comprehensive know-how on the subject of injection moulding.