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Image shows key visual for digital maintenance and service solutions

Digital Service Solutions for Your Injection Moulding Machine

Higher Machine Availability and Less Waste Thanks to Online Services

Digital service solutions ensure higher availability and more output in production. With predictive maintenance systems, you detect wear and avoid unplanned downtime. The customer portal provides an overview of your plants. A team of ENGEL hotliners rectify faults quickly and globally with the remote maintenance tool, 24/7. Application engineers optimise your injection moulding processes virtually.

Advantages of Our Digital Service Solutions
Monitor production - avoid unplanned downtime
Picture shows ENGEL service technicians

With our digital service solutions, you can minimise unplanned maintenance incidents. The comprehensive product portfolio includes services for reactive, preventive and predictive maintenance. Detect wear at an early stage and thus achieve the ability to plan your maintenance more effectively as well as increase the availability of your plant. Thanks to our digital service solutions, you can monitor the production data of your injection moulding machines and robots in real time. In addition, process-critical components are monitored.

Predict remaining service life of components
Picture shows service technician in front of networked injection moulding machine

By networking your plants, machine data is continuously analysed. Our predictive maintenance systems detect the wear of machine components and reliably forecast their remaining service life. You can predict previously unpredictable failures and take them into account for maintenance planning. In addition, you increase the availability of your machines.

Troubleshooting with online support
Picture shows ENGEL service technicians during remote maintenance

If an unplanned shutdown occurs, fast and uncomplicated help is crucial. 24 hours a day, 7 days a week. Over 90 experienced ENGEL hotline and product experts from development and plasticising, can provide support for all machine-specific challenges using a remote maintenance tool. Thanks to augmented reality support, our hotliners see through the eyes of the customer and can thus find the solution. In addition, our service technicians are on site worldwide to get your equipment back in working order.

Optimise processes for more performance online
Picture shows online support by ENGEL

ENGEL application engineers connect to your systems online to optimise process and machine settings. Our data scientists systematically evaluate your production data thanks to big data analysis. You receive concrete recommendations on measures you can take to achieve consistently high quality. In this way, you benefit from more stability, higher output and less waste in production. Our experts accompany you in the activation and adjustment of digital solutions.

All Digital Service Solutions for Your Injection Moulding Machine

In our diverse product portfolio, you will find the right online service solution for your challenge. We offer digital products for reactive, preventive and predictive maintenance.

Reactive Maintenance

Your machines run as long as they do not have any problems. But do you need immediate machine maintenance in case of a problem?

  • Extensive hotline capacity with broad specialist knowledge

  • Quickly start problem solving with remote maintenance tools

  • High parts availability

Preventive Maintenance

Do you plan your maintenance activities on a time basis and want to avoid failures before they occur?

  • Individualised maintenance at regular intervals

  • Injection moulding machine service support from ENGEL experts

  • Safety and reliability in your machinery

Predictive Maintenance

Do you want to continuously monitor the condition of your equipment to anticipate problems?

  • Monitoring of process-critical machine components with condition monitoring

  • Predict the wear and failure of your components in good time

  • Avoid unplanned downtime and unnecessary repairs

Our Digital Service Solutions

More Machine Availability and Good Parts by Using Our Intelligent Products

Picture shows remote maintenance support at ENGEL

Remote Maintenance Tool


With the intelligent remote maintenance tool e-connect.24 you get qualified help around the clock. With a guaranteed response time of 2 hours.

Picture shows remote assistance with augmented reality at ENGEL

Remote Assistance with Augmented Reality view

Troubleshooting and solution finding together with ENGEL service experts. Live video and audio transmission including innovative augmented reality functions - via smartphone, tablet or smart glasses. Browser-based and without installation on your individual standard end device.

Picture shows Condition Monitoring from ENGEL

Condition Monitoring


Digital condition monitoring of key components of your injection moulding machine during operation. This allows you to predict the remaining service life of the monitored parts in your machines.

Image shows customer portal on screen

Customer Portal


Your online portal for a comprehensive overview of your facilities - at any time. Always keep an eye on current service cases, monitored components or upcoming appointments.

Picture shows ENGEL service expert performing remote maintenance

Digital Service for Application Technology

performance.boost including Digital Product Training

Our application engineers and data scientists support you online with a range of application technology options. Whether you want to improve part quality, process stability or cycle time in running injection moulding processes.

Picture shows service technician and customer at an ENGEL injection moulding machine.

Customer Service and Maintenance

Learn more about our service products. In our portfolio you will find solutions for improved availability of your machines.

Picture shows service technician in front of an ENGEL injection moulding machine

Service Centre

  • Overview of orders and service tickets

  • Online machine documentation

  • Identify & order spare parts by means of image and text recognition

Customer Experience with Our Digital Injection Moulding Machine Service
Picture shows bearing bracket production in Arad at Huf Hülsbeck & Fürst
Optimise the Production Process with Online Support
Remote maintenance tool speeds up production start-up at Huf Hülsbeck & Fürst in Romania

Digital products are in focus, not only for the acute service case. With e-connect.24, ENGEL provides support during commissioning and in the ongoing process. For shorter cycle times, less wear or higher quality.

Possibilities for Rapid Online Support
Picture shows Vice President Customer Service Division at ENGEL Austria

When you need quick help, you can count on us. Our more than 90 experienced hotline experts will help you virtually thanks to our digital solutions. Via the remote maintenance tool e-connect.24 directly at your injection moulding machine or by means of the augmented reality solution view via your computer, smartphone or smart glasses.

Harald Wegerer, Vice President Customer Service Division at ENGEL Austria
Digital solutions for further phases of the product life cycle

Digitalisation means producing more efficiently and exploiting the full potential of your injection moulding plant. Our solutions support you along the entire product life cycle of your injection moulding production.

Image shows digital solutions from ENGEL for the design of injection moulded components


Match simulation and real measurement data and shorten the start-up phase.

Image shows digital solutions from ENGEL for the sampling of injection moulds


Optimise the typical preparations for sampling and start series production faster.

Image shows digital solutions from ENGEL for injection moulding production


With intuitive software solutions you have your production in view, exploit all potentials and support your employees

Christopher Stafford

Sales Operations Manager

Write to us

The ENGEL team will be happy to assist you with comprehensive know-how on the subject of injection moulding.

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