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Picture shows ENGEL service experts performing remote maintenance for injection moulding customers

Remote maintenance tool

Finding solutions around the clock with e-connect.24

Are you already connected? Get expert support 24/7 via a secure remote connection. Thanks to our remote maintenance access e-connect.24, we can integrate the experts you need online and start looking for solutions immediately - eliminating the need for personal service calls with long travel times in the event of a malfunction. For new machines, free of charge until the end of the warranty

6200

Machines worldwide already online

30 %

of our customers use the remote maintenance tool

How the remote maintenance tool works

Whether on the weekend, on night shift or during office hours - an ENGEL expert will contact you immediately after your service request. You have to give your consent to allow our service specialists to access your system directly via the e-connect.24 remote maintenance tool. You use a secure, encrypted online connection and ENGEL starts finding a solution immediately. Thanks to qualified online support, you can quickly get machine malfunctions under control at any time and resume smooth production as quickly as possible.

Your advantages with the remote maintenance tool e-connect.24
Rapid help without high costs
Picture shows assistance by ENGEL service experts

The remote maintenance tool e-connect.24 is the fastest way to get in touch with ENGEL. Thanks to online support, you save the costs of an on-site service call. 24 hours a day, 7 days a week, we support you in rectifying faults quickly and easily. We are committed to starting to find a solution as quickly as possible, but no later than 2 hours after you have contacted us.

Global network of service experts
Picture shows ENGEL service technicians

In the event of a fault, you will receive first-class support via the remote maintenance tool from our experienced support team. They can access from anywhere in the world. Even distant countries or regions that are difficult to access are no problem. You need competent support quickly - our specialists will contact you in the first step via the remote maintenance tool. If necessary, we can connect you with several experts at the same time. If an on-site service visit is necessary after all, more than 720 of our service technicians are available to you worldwide.

Data security
Picture shows ENGEL service expert performing remote maintenance

Our support technician can initiate access to your machine as soon as you send us a service request via the remote maintenance tool. The request can be initiated by you or by one of your authorised employees. The connection to the ENGEL server is established via an SSL/TLS secured data channel, originating from your ENGEL EDGE device. The connection is closed when the service case is completed. All remote maintenance accesses are stored on the EDGE device and on the server. The logs can be viewed at any time.

Picture shows EDGE Device from ENGEL
What is the EDGE Device?

The EDGE device is the prerequisite for a range of digital services at ENGEL.

It is an industrial PC which is responsible for the secure connection between your local network and our network.

  • The EDGE Device is provided and managed by us.

  • It is directly assigned to a customer by the serial number and can only be used by that customer and configured according to the customer’s infrastructure.

  • The development and maintenance of the EDGE Device follows the principles of Security-By-Design and thus meets the highest security standards.

  • This level of security is checked at regular intervals by an independent service provider using penetration tests.

  • The installation and commissioning of the unit and thus the setup of connectivity is designed to be very simple.

You are unsure whether your company allows the installation of the EDGE Device?

If you have any technical questions about the EDGE Device, please contact e-connect@engel.at. Our experts will be happy to advise you and your responsible colleagues from the IT department at any time.

What our customers say about the remote maintenance tool
Picture shows Corporate Process Technology at Huf

New solutions such as a remote maintenance tool help us to reduce our travel times and at the same time manufacture more productively.

Dirk Horn, Corporate Process Technology at Huf Hülsbeck & Fürst
Picture shows Manager Development at Helvoet Rubber & Plastic Technologies

The bottom line is that the workload of employees, both at ENGEL and Helvoet, as well as their travel costs have been significantly reduced.

Jeroen Molenschot, Manager Development at Helvoet Rubber & Plastic Technologies
Are you interested in our remote maintenance tool e-connect.24?

Contact us, we will be happy to advise you on the product details.

Picture shows how the remote maintenance tool e-connect works.24
How does the remote maintenance tool exactly work?
  1. Send a call for help - You can start your service request either directly at the machine control, via a PC, tablet or smartphone.

  2. Notification 1st Level Support - Your service request reaches the ENGEL hotline and is processed immediately.

  3. Online analysis - Service experts connect to your machine and analyse the case with the remote maintenance tool. They have access to the data from the status report. Furthermore, they can see your control with Remote View and perform specific measurements with the oscilloscope software.

  4. Rapid troubleshooting - problem solving is initiated and if possible, carried out immediately. Your service request is closed. The connection between ENGEL and your machine is disconnected.

Video shows how the remote maintenance tool e-connect.24 from ENGEL works
Picture shows e-connect app from ENGEL
Image shows app icon for e-connect app from ENGEL
e-connect app
The compact extension for comprehensive control

With the app you can check the current machine and production status on your mobile phone at any time. In addition, you can quickly and easily submit an urgent service request. The app allows you keeping track of all machine alarms that currently need to be processed.

How do our online support solutions compare?

e-connect.expert view and e-connect.24

AR Remote Assistance (e-connect.expert view) Remote maintenance tool (e-connect.24)
With smartphone
With tablet
With PC
With smart glasses
Via machine control CC300
Incl. video transmission
With augmented reality elements
Troubleshooting with data analysis
Production data monitoring
Available 24/7
With contract
Pay-per-use
Machine must be networked
Secure end-to-end connection

Christopher Stafford

Sales Operations Manager

Write to us

The ENGEL team will be happy to assist you with comprehensive know-how on the subject of injection moulding.