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ENGEL Service Level Agreement for Injection Moulding

For Higher Overall Equipment Effectiveness (OEE)

To meet your customers’ requirements, you need efficient machines and demand-oriented support. In the ENGEL Service Level Agreement (SLA) you specify your own individual scope of services. With a service portfolio tailored to the needs of your moulding operation, you can increase your Overall Equipment Effectiveness (OEE) by up to 20%. Downtimes are minimised, your machine performance is optimised and the quality of production is increased.

Your Advantages with our Service Level Agreement
Service contract tailored 100% to your requirements

The Service Level Agreement (SLA) is a contract between your injection moulding company and ENGEL that defines the scope of our services. Your Service Level Agreement is unique to you and always flexible – just like your requirements. Together, we evaluate the SLA contract at regular intervals, amending it if necessary so that our range of services is always a perfect fit for your injection moulding production.

Increase your OEE by up to 20%*.

The Service Level Agreement helps you increase your Overall Equipment Effectiveness (OEE) by up to 20%. There are many ways to improve production efficiency: Predictive maintenance, optimised machine processes, settings for low-wear operation, early planning of the digital and on-site support strategy or the optimal plasticising setting. The result: fewer problems getting your products to customers and more efficient production.

* Depending on production parameters, parts produced, machine type and other factors.

Achieve Planning Goals Every Time

The Service Level Agreement gives you complete control over your maintenance activities. ENGEL takes responsibility for ensuring that the service activities are performed in your injection moulding production exactly as agreed in the SLA contract. This guarantees a high level of production reliability and facilitates planning.

What Does Overall Equipment Effectiveness or OEE Mean?

Overall Equipment Effectiveness (OEE) is a well-established measure of equipment availability, performance and product quality relative to production time. OEE is the gold standard used by manufacturing companies for rapid identification of problems such as defects, allowing appropriate optimisation measures to be initiated without delay.

What are the Advantages of a Service Level Agreement?

OEE Calculation and Potential for Increased Production Efficiency

  1. The length of your work shift corresponds to the maximum production time.

  2. Time for planned maintenance is deducted from this.

  3. Unplanned outages may occur, costing more time.

  4. Time-consuming adjustments have to be scheduled due to performance losses.

  5. Some of your components become scrap or need to be reworked.

Good parts are produced only during part of your actual production time. This is expressed by the defined key figure Overall Equipment Effectiveness (OEE). The products included in the Service Level Agreement increase your effective production time. An increase in OEE of up to 20% is possible.

You would like to increase the OEE in your injection moulding production by up to 20%?

Let our hotline staff and service technicians guide you! With guaranteed fast response times, we solve your challenges and help you achieve your production goals.

ENGEL Service Level Agreement: Our Promise to You
Fast support
  • More than 80 service branches and agencies worldwide

  • Support from over 90 qualified hotline staff

  • Guaranteed fast response time based on your individual requirements

  • Direct access to hotline support 24/7

Smooth production
  • More than 720 service technicians are available to you, worldwide.

  • Guaranteed availability of service technicians by appointment.

  • Over 95% of spare parts ordered are in stock.

  • Exclusive stocking of your spare parts: Components for plasticising as well as production-critical parts are kept in stock just for you and shipped immediately if required.

Cost control
  • Planning reliability thanks to preventive maintenance

  • System protection with the protect service package

  • Service Level Agreement for injection moulding includes: necessary spare and wear parts, repair costs and service technicians’ travel expenses, annual preventive maintenance and use of our remote maintenance tool

Better performance

Optimisation of machine availability through digital monitoring systems:

  • Wear measurement of installed plasticising screw

  • Online monitoring of servo-pumps

  • Online monitoring of the hydraulic oil

Optimising the quality of injection moulding processes:

  • Process optimisation on-site or by remote control

  • Record current operating status

  • Identify and implement potential for improvement

Know more

Comprehensive training portfolio, flexibly tailored to your requirements:

  • Operation of ENGEL machines and automation as well as their operation and process optimisation

  • Maintenance and servicing of ENGEL machines and automation

  • Workshops for new ideas in injection moulding.

You can learn from over 70 trainers in more than 20 global training centres. With classroom sessions at the training centre or at your site, webinars or e-learning courses. This is our answer to the shortage of qualified professionals in the market.

Are you facing challenges that can be solved with the Service Level Agreement?

Describe and send us your exact requirements on the contact form. We will create an individual service profile for you.

  • Fast and reliable support in case of problems

  • More efficient production

  • Better cost control on the shop floor

  • Increase in plant performance

  • Staff training and development

More Maintenance Options from ENGEL
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Maintenance Packages


From simple inspection to comprehensive machine maintenance

  • Preventive maintenance to avoid errors

  • Tailor-made packages

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Service Packages


Do you want complete protection of your equipment in the first 10 years of operation?

  • Fast response time

  • Plannable operating costs

  • Maintenance, repair and spare parts included

Your options for maintenance and repair in comparison

care maintenance package care protect service package Service Level Agreement
Maintenance One time Annual Individually configurable
Troubleshooting in case of malfunction
Spare parts and wear parts
Spare parts stock
24-month warranty on spare parts
Service tech availability
Hotline response time (2h)
Contract commitment none At least 3 years At least 1 year
Process optimisation
Cost control thanks to fixed rates



Write to us

The ENGEL team will be happy to assist you with comprehensive know-how on the subject of injection moulding.

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