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Picture shows service technician and customer with an ENGEL injection molding machine

Customer service & injection molding machine maintenance

Uncomplicated and fast – throughout the service life of the machine

ENGEL service stands for solving problems in no time. Our technical service solutions offer quality support throughout the entire service life of your plastics injection molding machines. When you need help immediately, you can count on us - our service technicians are available in your area with comprehensive product knowledge and many years of experience. We have an extensive spare parts inventory with 24/7 parts shipment, 365 days a year. In addition, our customer service & maintenance experts are here to advise you on predictive maintenance solutions for a trouble-free production.

Do you need assistance from the ENGEL service experts for your plastics injection molding machines or spare parts delivery?

+1 717 764 6818

Charges for the hotline vary depending on the country.

You can find more information at Service & Support.

Avoid unplanned downtime
Picture shows ENGEL service technician with customer

Thanks to standardized training and processes and many years of experience servicing plastics injection molding machines, you can expect the same high service standard from ENGEL worldwide. Our hotliners, logistics employees, and service technicians are available for you at more than 80 locations around the globe. We make it easy for you to plan your maintenance work in advance to avoid unplanned downtime.

Uncomplicated communication
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With our service hotline, we are available for you 24/7.

  • More than 90 experienced ENGEL hotline experts worldwide will help you with machine- related topics, but also with application technology challenges. 24 hours a day, 7 days a week.

  • You can also contact us online by generating a service request through our remote maintenance tool directly at the injection molding machine or in the customer portal via computer, tablet or smartphone.

Safety for operator and machine
Picture shows service technician in front of ENGEL injection molding machine

With products from our service & maintenance portfolio, you can ensure the safe operation of your plastics injection molding machine. Thanks to preventive maintenance and the timely replacement of machine components, your machine operators and machines remain protected. Even if your injection molding machine is relocated to another location, we guarantee smooth transportation and a fast and safe start-up.

Fast spare parts availability for all machines
Picture shows spare part plasticizing screw from ENGEL

Most of our spare parts - including plasticizing components - are shipped to you within 24 hours so that you do not have to put up with long downtimes.

Data security
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Your data is protected. Processes are secured and reliable when using our digital solutions through an encrypted connection. For each operation, access to your machines must be granted by you first.

Customer experience with our injection molding machine maintenance
Picture shows bearing hanger production in Arad at Huf Hülsbeck & Fürst
Optimize production process with online support
performance.boost accelerates production start at Huf Hülsbeck & Fürst in Romania

Digital products are in focus, not only when it comes to troubleshooting but with performance.boost, ENGEL experts also provide you with support during the commissioning of your machine and also with your ongoing process. Online or on-site, for shorter cycle times, less wear or higher quality.

Picture shows ENGEL service consultants
Do you have any questions?

I am available to answer any questions you may have about customer service & maintenance of your injection molding machine.

All solutions for your injection molding machine in the area of customer service & maintenance

You will find the right service for your problem in our extensive product portfolio. We offer comprehensive solutions for reactive, preventive, and predictive maintenance of your injection molding machine.

Reactive Maintenance

Your injection molding machines are running but you need immediate assistance with maintenance in the event of a problem?

  • 24/7 hotline availability with ENGEL specialist

  • Quickly start troubleshooting with remote maintenance tools

  • High parts availability

Preventive Maintenance

Do you plan your maintenance activities in advance and want to avoid downtime before it occurs?

  • Individualized maintenance on a regular basis

  • Injection molding machine service support from ENGEL experts

  • Safety and reliability of your machinery

Predictive Maintenance

Do you want to continuously monitor the condition of your equipment to predict problems?

  • Observing process-critical machine components with condition monitoring

  • Predict wear and failure of your components in real time

  • Avoid unplanned downtime and unnecessary repairs

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How can we support you?

If you need help in selecting your service products or if you are interested in an individual service contract.

News from ENGEL Service

Markus Lettau

Molding Industry Business Advisor

+1 (717) 767 2016

Write us

The ENGEL team is happy to support you with extensive knowledge in the field of injection molding.