e-service

e-service.24: A sense of security

An idle machine can be expensive. Fast and competent problem solutions are called for. ENGEL e-Service.24 offers the right answer. With this comprehensive service package you are ideally prepared for the worst-case scenario. ENGEL remote service enables you to bridge long distances in no time at all via online data interchange. e-service.24 includes:

• Quick-response support by top specialists at ENGEL production plants in cooperation with the local service organisation.
• Guaranteed reaction times
• 24 hours a day, 7 days a week
• Worldwide service
• Fast transmission of software updates for the machines
• Numerous analysis programs for instant troubleshooting
• Modern communication by VoIP

The benefits:

• Greater productivity and quality thanks to high machine availability
• Savings in cost-intensive service calls, as any problems occurring can be quickly solved by practical remote connection